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Telecom, Media & Technology
 Apr 15, 2020 |   MDTEX60HUT9E
Chatbot, By Type (Support Chatbot, Skills Chatbot, Assistant Chatbot), By End-User (BFSI, Healthcare, E-commerce, Retail, Travel and Hospitality, Media and Entertainment) and By Region - Global Industry Perspective Comprehensive Analysis and Forecast, 2020-2026
  • Report Description
  • Table of contents

Chatbot is an intelligent virtual assistant is a virtual entity residing in the software that interacts with humans in human way. This technology incorporates different elements for interactive voice response and other AI projects. Intelligent virtual assistant is evolving rapidly, and it will change consumer behavior in the coming future. Today more than 50% of web searches are driven by intelligent virtual assistant and it will improve the interaction between the most crucial elements like buyer and customer in transactions. Intelligent virtual assistant is changing the everyday experience of the consumers, whether they order pizza or car service. All these services need continuous assistance to resolve the consumer doubts regarding the product or service. The next generation of the consumer does not want to do shopping in the voice-driven technology world. These types of consumers have high expectations as they want their services need to be served at a convenient place. Most of the millennials leverage intelligent virtual assistant technology to manage their schedules and routine tasks. 



The Chatbot market report provides a detailed analysis of market trends, drivers, opportunities, and challenges. The market analysis includes the segmentation based on . It also includes company profiles, and competitive landscape, market share, and impact analysis of drivers, opportunities, and challenges. The Chatbot report also includes a detailed analysis of primary as well as secondary research. This report majorly analyses the leading players such as and their strategies, offerings, recent product innovations, partnerships, and acquisitions to estimate the Chatbot market. 

  • Nuance Communications Inc.
  • Next IT Corporation
  • Pandorabots Inc.
  • Microsoft Corporation
  • IBM Watson
  • eGain Corporation
  • Creative Virtual Pvt. Ltd.
  • Google
  • CX Company
  • Astute Solutions
  • Imperson Ltd.
  • 24/7 Customer Inc

Chatbot Segments

The Chatbot market is segmented as below

Segmentation

Type

  • Support Chatbot
  • Skills Chatbot
  • Assistant Chatbot

End-User

  • BFSI
  • Healthcare
  • E-commerce
  • Retail
  • Travel and Hospitality
  • Media and Entertainment

The qualitative analysis of Chatbot market report includes competitive landscape, key growth, and restraining factors. In addition to this, the PESTEL, Porter's Five, and Value chain analysis enables users to understand how the micro and macro-economic factors have influenced the Chatbot market.  The Chatbot market analysis allows users to understand the competitive factors in the market, which help them to take strategic business decisions for sustainable growth. 



In Chatbot market report the top-down and bottom-up approach has applied to estimate the Chatbot market. In the top-down and bottom-up approach, the report considered primary and secondary research. In the primary research, multiple interviews were conducted with CEOs, CFOs, and product managers of the leading players. The interviews also include the subject matter expert, investors, and end-user interviews. Secondary research includes company annual reports, press releases, whitepapers, market players’ association news portal, government portal, and journals. 

The comprehensive and detailed primary & secondary research followed by the qualitative analysis and quantitative analysis provides a 360-degree view of the market. It will help users to understand the competitive environment, potential segments which will create market opportunity in the coming future. The user finds the detailed analysis of leading players, including

  • Nuance Communications Inc.
  • Next IT Corporation
  • Pandorabots Inc.
  • Microsoft Corporation
  • IBM Watson
  • eGain Corporation
  • Creative Virtual Pvt. Ltd.
  • Google
  • CX Company
  • Astute Solutions
  • Imperson Ltd.
  • 24/7 Customer Inc
and their offerings, strategies, and recent innovations in the company profile section of the report.

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